About us

Patient Safety

The team at Altrock Fabb Dental is committed to providing safe and effective dental treatments to all patients.

In light of the situation surrounding COVID-19, our office has taken EXTRA steps to ensure full compliance with all American Dental Association (ADA) and CDC guidelines.

Your health and safety has always been our top priorities, so you can trust that our team is taking every precaution to minimize the risk of COVID-19 transmission and maintain a safe, clean, sterile office environment.

Below are a few “procedural changes” that you’ll note at your next visit. All of these changes will help us adhere to the distancing protocols set forth in the reopening guidelines.

  1. Please plan to arrive 15 minutes prior to your scheduled appointment time.
  2. On the day of your appointment, you will be asked to complete a screening questionnaire prior to entering the office. When you arrive for your appointment, remain in your car and please call the office to let us know you’re here. We will text or call you when we are ready to seat you/your child.
  3. We will take your temperature before you enter the office.
  4. Anyone coming into the office will be required to wear a face mask and use hand sanitizer/wash hands upon entry. If your child is comfortable coming into the appointment alone, please send them in alone. We ask that no additional siblings or family accompany you inside the office.
  5. Appointments will be managed to allow for physical distancing between patients. This might mean patients are offered fewer options for appointment times, however, we are extending our hours in an effort to accommodate our patients’ schedules.
  6. As the number appointments available per day are limited, we now require a 48-hour notification in order to make any changes to your appointment. Last minute cancellations and/or no-shows will not be immediately rescheduled.
  7. We may opt to use telehealth (virtual or phone appointments) in order to limit the patient’s need to physically be in the office. If this is the case, we will provide you with further instructions.
  8. Our prior standards for sterilization and cleanliness were already equal to or better than that which have just been set forth by the CDC and ADA, but we’re taking it up another notch by continually disinfecting all common areas, have added HEPA air purifiers and additional PPE components, as required.
  9. Due to the necessity of additional equipment and infection control procedures, in the future there will be an additional fee added to each appointment to help mitigate the rising costs of sourcing and acquiring these materials. The American Dental Association (ADA) determined a standard and reasonable fee ($20) with an insurance code for billing purposes. The ADA is calling this code the “Preventive Miscellaneous Fee”. We appreciate your understanding in this matter.

We sincerely THANK YOU all for continuing to entrust us with your oral health care.

Altrock Fabb Dental Team
 

Infection Control

In order to ensure infection control and keep all patients safe, Drs. Altrock and Fabb have implemented the following infection control protocols based on ADA guidelines.

 

Before Dental Care Begins

  • Altrock Fabb Dental will ensure that all dental staff have received their seasonal flu vaccine and are not experiencing any acute respiratory illness symptoms. Each morning the team’s temperatures will be taken and confirm no symptoms exist.

  • Our team will remove magazines and other objects touched by others which are not easily disinfected.

  • We will print and place signage around our office to help patients use recommendations for respiratory hygiene, cough etiquette, and social distancing.

  • All dental appointments will be scheduled with enough time to minimize possible contact with other patients in the waiting room.

  • We will request patients to attend appointments alone, unless a support person is necessary. All patients (and support visitors) will be screened for signs and symptoms of COVID-19 during patient check-in and will not be allowed entry into our office if they present signs and symptoms of acute respiratory illness.

  • Our office will continue to offer disposable surgical masks to all patients who are coughing, and provide tissues and no-touch receptacles for used tissue disposal.

During Dental Care

  • All dental staff will continue to perform hand hygiene at regular intervals, especially after possible contact with respiratory secretions and contaminated objects. Hand hygiene includes hand washing with soap and water or alcohol-based hand rub.

  • Our office will implement Transmission-Based Precautions as outlined by the ADA, including patient placement, respiratory protection, and postponement of non emergency dental procedures, as required.

  • All patients will receive a single one-use surgical mask for protection.

  • Our dental staff will follow all clinical techniques identified by the ADA and California Dental Association (CDA) to protect against COVID-19 transmission.

After Dental Care is Provided (same as our previous protocol before COVID-19)

  • In between patients, we will clean all treatment surfaces with soap, water, and disinfectant.

  • Non-dedicated and non-disposable equipment such as hand pieces, dental x-ray equipment, and dental chairs will be disinfected according to manufacturer’s instructions. Hand pieces will also undergo heat-sterilization after each patient.

The CDC continues to monitor activity relating to COVID-19 and is coordinating efforts with health departments in California to ensure all medical professionals, including our team at Altrock Fabb Dental, are informed of updates to these guidelines in real time.

 
CDC Regulations

The CDC is issuing regulations to help dental offices navigate the unique threats posed by COVID-19. These regulations are continually changing, and Drs. Altrock and Fabb are committed to honoring the CDC regulations and remaining compliant with all dental requirements during this time.

 
Covid-19 Screening Process At Altrock and Fabb Dental
COVID-19 Compliant Screening Process

Drs. Altrock and Fabb are committed to screening all staff members and patients for signs of COVID-19. First, we will make every effort to interview patients by phone, text message, or video conference before their visit. If an emergency or urgent dental patient does not have a fever and is otherwise without even mild symptoms, they can be seen in our office.

If an emergency or urgent dental patient has a fever strongly associated with a dental diagnosis, but is not presenting other signs of COVID-19 infection, they can be seen in our office. Patients with COVID-19 symptoms will be asked to care for themselves at home when possible. They will be permitted back into our office under the following conditions:

 
  • At least 3 days have passed since recovery defined as resolution of fever without the use of fever-reducing medications and improvement in respiratory symptoms

  • At least 7 days have passed since symptoms first appeared

  • Negative results of an FDA Emergency Use Authorized molecular assay for COVID-19 from a least two consecutive nasal swabs collected more than 24 hours apart

If you have any questions or concerns about COVID-19 and your dental appointment or dental health, please call our office for assistance Call us at: 858-272-8330

 

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