Patient Safety

The team at Altrock Fabb Dental is committed to providing safe and effective dental treatments to all patients.

In light of the situation surrounding COVID-19, our office has taken EXTRA steps to ensure full compliance with all American Dental Association (ADA) and CDC guidelines.

Your health and safety has always been our top priorities, so you can trust that our team is taking every precaution to minimize the risk of COVID-19 transmission and maintain a safe, clean, sterile office environment.

Below are a few “procedural changes” that you’ll note at your next visit. All of these changes will help us adhere to the distancing protocols set forth in the reopening guidelines.

1. Please plan to arrive 15 minutes prior to your scheduled appointment time.
2. On the day of your appointment, you will be asked to complete a screening questionnaire prior to entering the office. When you arrive for your appointment, remain in your car and please call the office to let us know you’re here. We will text or call you when we are ready to seat you/your child.
3. We will take your temperature before you enter the office.
4. Anyone coming into the office will be required to wear a face mask and use hand sanitizer/wash hands upon entry. If your child is comfortable coming into the appointment alone, please send them in alone. We ask that no additional siblings or family accompany you inside the office.
5. Appointments will be managed to allow for physical distancing between patients. This might mean patients are offered fewer options for appointment times, however, we are extending our hours in an effort to accommodate our patients’ schedules.
6. As the number appointments available per day are limited, we now require a 48-hour notification in order to make any changes to your appointment. Last minute cancellations and/or no-shows will not be immediately rescheduled.
7. We may opt to use telehealth (virtual or phone appointments) in order to limit the patient’s need to physically be in the office. If this is the case, we will provide you with further instructions.
8. Our prior standards for sterilization and cleanliness were already equal to or better than that which have just been set forth by the CDC and ADA, but we’re taking it up another notch by continually disinfecting all common areas, have added HEPA air purifiers and additional PPE components, as required.
9. Due to the necessity of additional equipment and infection control procedures, in the future there will be an additional fee added to each appointment to help mitigate the rising costs of sourcing and acquiring these materials. The American Dental Association (ADA) determined a standard and reasonable fee ($20) with an insurance code for billing purposes. The ADA is calling this code the “Preventive Miscellaneous Fee”. We appreciate your understanding in this matter.

We sincerely THANK YOU all for continuing to entrust us with your oral health care.